Terms & Conditions

Acceptance of these Terms

These Terms form the rules for access to and use of the Medico Pharma website. They apply to visitors, prospective customers, distributors, importers, healthcare buyers, private-label brands, manufacturing partners and other users who interact with the site.

If you use the website on behalf of a company or other organisation, you confirm that you are authorised to act for that organisation and to accept these Terms on its behalf.

Scope of the Website

The website is designed to provide information about Medico Pharma, product categories, manufacturing capabilities, contract manufacturing, OEM/private-label opportunities, third-party manufacturing, export support and related commercial resources.

Website content does not by itself create a sale, supply commitment, manufacturing obligation, agency relationship, distributorship, exclusivity arrangement or other binding commercial relationship. A binding transaction arises only when the relevant parties execute or otherwise accept the applicable quotation, purchase order, agreement or other commercial document.

Permitted Use

You may use the website only for lawful purposes. You must not:

• attempt to gain unauthorised access to the website, servers, accounts or systems;
• introduce malware, malicious code, bots or other disruptive technology;
• scrape, harvest or systematically extract website content without permission;
• impersonate Medico Pharma, an employee, customer, partner or another person;
• submit false, misleading, fraudulent or unlawful enquiries;
• use website content in a way that violates intellectual-property, privacy or other rights; or
• use the website to facilitate unlawful trade in medicines, devices, supplements or other regulated products.

Enquiries, Quotations & Commercial Discussions

Submitting an enquiry does not guarantee acceptance, supply, pricing, territory, exclusivity, manufacturing capacity or delivery. We may request additional information such as intended market, quantity, product format, specifications, packaging, regulatory status and business credentials before progressing an enquiry.

Quotations, samples, lead times, minimum order quantities, commercial terms and other information may be subject to validity periods, stock, production capacity, supplier availability, testing, compliance review and written confirmation.

Product Information & Availability

We aim to keep product and service information accurate, but formulations, formats, packaging, specifications, availability, ingredients, source materials and technical details may change. Images may be illustrative and may not represent final packaging or market-specific presentation.

Where a product specification, certificate, test report or other technical document is important to a transaction, the version confirmed in the applicable commercial or quality documentation will take priority over general website content.

Manufacturing, OEM & Private Label

Manufacturing, contract manufacturing, OEM/private-label and third-party manufacturing projects are subject to technical feasibility, ingredient and material availability, minimum quantities, quality requirements, documentation, regulatory constraints, packaging requirements and mutually agreed commercial terms.

• Custom development may require separate development, testing or tooling charges.
• Customer-provided artwork, trademarks and claims must be lawful and properly authorised.
• Final specifications and responsibilities should be documented before production.
• Timelines may change where approvals, testing, raw materials or customer inputs are delayed.

Export & Destination-Market Compliance

Export opportunities are subject to applicable trade restrictions, documentation, product classification, destination-country requirements, customs, import permissions, sanctions, licensing, transport conditions and other legal or commercial requirements.

Unless otherwise agreed in writing, the buyer or importer is responsible for confirming that it can lawfully import, market, distribute and use the relevant product in the destination jurisdiction.

Pricing, Taxes & Payment

Website content does not constitute a binding price offer unless expressly stated. Prices, if shown or communicated, may exclude taxes, duties, freight, insurance, certification, testing, packaging changes, registration costs and other charges unless expressly included.

Payment terms, currency, taxes, delivery terms and credit arrangements will be governed by the relevant quotation, invoice, purchase order or signed agreement.

Intellectual Property

Unless otherwise stated, the website and its text, layout, visual design, graphics, logos, icons, photographs, illustrations, downloads and other content are owned by or licensed to Medico Pharma and are protected by applicable intellectual-property laws.

You may view and use the website for legitimate internal business evaluation. You may not reproduce, republish, sell, license, modify, distribute or commercially exploit the website or its content without prior written permission, except where law expressly permits otherwise.

Confidential Information

Information submitted through a general website form should not be treated as protected confidential information unless confidentiality has been separately agreed. For sensitive formulas, technical documents, pricing models, customer lists, proprietary specifications or similar information, contact us first so that an appropriate confidentiality arrangement can be considered.

Third-Party Links & Services

The website may link to third-party websites, platforms, documents or services. Those resources are provided for convenience and are governed by their own terms and privacy practices. Medico Pharma does not control and is not responsible for third-party content, availability, security or practices.

Disclaimers

The website is provided on an “as available” and “as is” basis to the maximum extent permitted by law. We do not guarantee that the website will always be uninterrupted, error-free, secure or free from harmful components, or that every piece of information will always be complete or current.

Nothing on the website should be interpreted as a guarantee of commercial success, regulatory approval, product registration, therapeutic outcome, market acceptance or suitability for a particular purpose.

Limitation of Liability

To the maximum extent permitted by applicable law, Medico Pharma will not be liable for indirect, incidental, special, punitive or consequential loss arising from use of, or inability to use, the website, including loss of profit, revenue, data, opportunity, goodwill or business interruption.

Any liability relating to a specific product order, manufacturing project, supply arrangement or other commercial transaction will be governed by the agreement or commercial terms applicable to that transaction.

Indemnity

To the extent permitted by law, you agree to indemnify and hold Medico Pharma harmless from claims, losses, liabilities and reasonable costs arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, misuse of product information, or unlawful claims, artwork or materials supplied by you.

Privacy & Personal Data

Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable data-protection requirements. By submitting information, you confirm that the details are accurate and that you are authorised to provide them.

Please review our Privacy Policy for more information.

Force Majeure

Medico Pharma will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemic or pandemic events, war, civil disturbance, government action, trade restrictions, transport disruption, power or telecommunications failure, labour disruption, shortage of materials or other comparable events.

Suspension & Termination

We may restrict, suspend or terminate access to all or part of the website where reasonably necessary for security, maintenance, legal compliance, misuse prevention or protection of Medico Pharma, its users or third parties.

Changes to these Terms

We may update these Terms from time to time to reflect changes in the website, business, services, legal requirements or operational practices. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an update means the revised Terms apply to subsequent use.

Governing Law & Disputes

These Terms are governed by the laws applicable to the Medico Pharma entity operating this website, without prejudice to any mandatory rights that cannot legally be excluded. Any dispute should first be raised with us in good faith so the parties can attempt to resolve it commercially.

Where a specific quotation, purchase order, manufacturing agreement, distribution agreement, export contract or other signed document contains its own governing-law or dispute provisions, those provisions will control for that transaction.

General Provisions

• If part of these Terms is unenforceable, the remaining provisions continue to apply.
• Failure to enforce a provision immediately does not waive the right to enforce it later.
• You may not assign rights arising from these Terms without our written consent where consent is legally required.
• Headings are for convenience and do not limit interpretation.
• Specific signed commercial terms prevail over conflicting general website terms for that transaction.

Contact

Questions about these Terms, a website issue or a commercial requirement can be sent through our contact page. Please include enough detail for the relevant team to respond.