This Privacy Policy describes Medico Pharma’s approach to personal data collected through this website and related business communications. The exact rights and obligations that apply may depend on your location, the nature of the interaction and applicable data-protection law.
Overview
“Personal data” or “personal information” means information that identifies, relates to, describes or can reasonably be linked to an identifiable person, depending on the definition used by applicable law.
This Policy applies to information received through website forms, direct communications generated from the website, business enquiries and technical information associated with use of the website.
Scope of this Policy
This Policy is intended for website visitors, prospective customers, distributors, importers, healthcare buyers, suppliers, private-label brands, manufacturing partners, professional contacts and other individuals who communicate with Medico Pharma through the website.
It does not automatically govern employee records, recruitment records, patient records, clinical data or information processed under a separate written agreement where a different privacy notice or contractual framework applies.
Personal Data We May Collect
Depending on how you use the website or communicate with us, we may collect the following categories of information:
- Identity and contact information: name, business email address, telephone number, job title and organisation.
- Business information: company name, country, market, business type, product interests and commercial role.
- Enquiry information: messages, requested products, manufacturing requirements, quantities, packaging needs, destination markets and related details you choose to provide.
- Communication information: correspondence, responses, meeting details and records of business discussions where reasonably necessary.
- Technical information: IP address, browser type, device information, approximate location derived from technical data, referring pages, access times and website activity where collected by our website infrastructure or enabled tools.
- Preference information: communication choices, consent records and cookie preferences where applicable.
Do not submit medical records, patient information, government identifiers, payment-card information, passwords or other sensitive personal data through a general website enquiry form unless we specifically request it through an appropriate secure process.
How We Collect Personal Data
We may collect personal information:
- directly from you when you submit a form or contact us;
- when a company representative communicates with us on your organisation’s behalf;
- automatically through website infrastructure, server logs, security tools, cookies or similar technologies where enabled;
- from public business sources where reasonably necessary for legitimate B2B communications; and
- from service providers or business partners where they are permitted to provide the information to us.
How We Use Personal Data
We may use personal data to:
- respond to enquiries and requests for information;
- evaluate product, manufacturing, private-label, distribution or export opportunities;
- communicate about quotations, samples, documentation, meetings and commercial discussions;
- operate, maintain and improve the website;
- protect the website, users, systems and business from fraud, misuse, cyber threats and other security risks;
- maintain business records and manage professional relationships;
- comply with legal, regulatory, tax, accounting, trade, sanctions-screening or other applicable obligations; and
- establish, exercise or defend legal rights and contractual claims.
Legal Bases & Permissions
Where applicable law requires a legal basis for processing, we may rely on one or more grounds permitted by that law, such as:
- your consent where consent is required and obtained;
- steps requested by you before entering into a contract or performance of a contract;
- compliance with a legal obligation;
- legitimate business interests, where those interests are not overridden by applicable privacy rights; or
- another lawful basis recognised by the applicable law.
The precise legal basis can vary depending on the country, interaction and type of information involved.
Business & Commercial Enquiries
When you contact us about products, manufacturing, private label, distribution, procurement or export opportunities, we may use the information you provide to assess the enquiry, route it to the appropriate team, request clarification and maintain a record of the discussion.
Information contained in a commercial enquiry may also be used to perform reasonable due diligence, confirm business credentials, assess destination-market requirements and prepare quotations or other commercial documents.
International Data Transfers
Because Medico Pharma may interact with international buyers, suppliers, service providers and technology platforms, personal information may be processed in countries other than the country in which it was originally collected.
Where applicable law restricts international transfers, we will seek to use a lawful transfer mechanism or other appropriate safeguard required for the relevant transfer.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to enquiries, manage business relationships, comply with legal or accounting obligations, resolve disputes and protect legal rights.
Retention periods may vary according to the type of information, whether a commercial relationship develops, contractual requirements, legal limitation periods and applicable regulatory obligations.
Data Security
We use reasonable administrative, organisational and technical measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission, email system or electronic storage method can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive information through ordinary website forms or unsecured email.
Your Privacy Rights
Depending on the law that applies to you, you may have rights in relation to your personal information, which may include the right to:
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion in circumstances recognised by law;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent, without affecting earlier lawful processing;
- receive certain information in a portable form where applicable;
- opt out of certain communications or processing where a right to opt out exists; and
- complain to an appropriate data-protection or supervisory authority where that right is available.
We may need to verify your identity and request enough information to locate the relevant records before completing a privacy request. Some rights are subject to legal exceptions.
Marketing Communications
Where permitted, we may communicate with business contacts about products, services, industry opportunities or related Medico Pharma information that may be relevant to the professional relationship.
Where consent or an opt-in is legally required, we will seek it before sending the relevant communication. You may ask us to stop non-essential promotional communications at any time. Service, enquiry or transaction-related messages may still be sent where necessary.
Children’s Privacy
This website is intended for general business and professional use and is not directed to children. We do not knowingly request personal information from children through business enquiry forms.
If you believe a child has submitted personal information through the website, please contact us so the matter can be reviewed and appropriate action taken.
Third-Party Links
The website may contain links to third-party websites, social networks, platforms or services. Their privacy practices are controlled by those third parties and are not governed by this Privacy Policy.
Review the privacy notices of third-party services before providing personal information to them.
Sensitive & Regulated Information
Medico Pharma operates in healthcare-related sectors, but the general website is not intended to collect patient files, medical histories or other sensitive health information.
- Do not submit patient-identifiable information through a general product or business enquiry.
- Do not submit passwords, authentication codes or confidential account credentials.
- Do not submit payment-card details unless an authorised payment process specifically requests them.
- If sensitive or regulated information is required for a specific business process, use the secure process communicated by the relevant Medico Pharma representative.
Changes to this Policy
We may update this Privacy Policy to reflect changes in the website, technology, business operations, data practices or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date.
Where applicable law requires additional notice or consent for a material change, we will take the steps required by that law.
Contact & Privacy Requests
To ask a privacy question, request information about personal data or exercise a privacy right that applies to you, contact Medico Pharma through the contact page and clearly state that your request relates to privacy or personal data.
Please provide enough information for us to identify the relevant interaction without including unnecessary sensitive information.
Use of the website is also subject to our Terms & Conditions.